Privacy Policy

We are committed to protecting your data and ensuring full transparency in how Fatory collects, processes, stores, and secures your information.

1. Information We Collect

We collect information necessary to provide our services, including account registration details (such as name, email, and organization), inventory and warehouse records, operational logs, API usage data, device and browser information, and platform interaction activity. This data helps us maintain system reliability, improve functionality, and ensure secure access to the platform.

2. How We Use Your Data

We use collected data to operate and maintain inventory management services, process transactions, synchronize warehouse operations, generate analytics and reporting insights, improve system performance, detect fraud or unauthorized access, and provide customer support. Data processing is always limited to legitimate business and service delivery purposes.

3. Data Storage & Security

All data is stored using secure cloud infrastructure with industry-standard encryption both at rest and in transit. We implement multi-layer security controls including firewalls, intrusion detection systems, role-based access control, audit logging, and continuous monitoring to protect against unauthorized access, alteration, or loss of data.

4. Data Ownership

You retain full ownership and control over all inventory data, warehouse records, business information, and content you upload to the platform. Fatory does not claim ownership of your data and only processes it as necessary to deliver and improve the service.

5. Cookies & Tracking

We use cookies, local storage, and similar tracking technologies to maintain user sessions, improve platform performance, analyze usage patterns, remember preferences, and enhance overall user experience. Users may manage or disable cookies through browser settings, although this may affect certain functionalities.

6. Third-Party Services

We may integrate with trusted third-party service providers such as cloud hosting, analytics tools, payment processors, and API services. All third parties are required to adhere to strict data protection agreements and are only permitted to process data for specified operational purposes.

7. Data Retention

We retain personal and operational data only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Once no longer required, data is securely deleted or anonymized in accordance with internal retention policies.

8. Your Rights

You have the right to access, correct, export, or delete your personal data at any time. Depending on your jurisdiction (including GDPR or CCPA), you may also have additional rights such as restricting processing or objecting to certain uses of your data.

9. Security Measures

We implement comprehensive security measures including encryption, secure authentication mechanisms, role-based access controls, audit trails, vulnerability monitoring, and regular security assessments to ensure your data remains protected against threats and unauthorized access.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements, technology improvements, or business operations. Any significant updates will be communicated through the platform or official channels.

Your Data, Your Control

We are committed to full transparency, strong security, and giving you complete control over how your data is used and protected within the Fatory platform.